The Live Music Capitol of the World – Austin, Texas – has a different buzz downtown today. The convention center is filled with Texas’ volunteer and career emergency medical services caregivers. Held annually, the Texas EMS Conference rivals many national EMS conference events and draws industry leading faculty from across the country and caregivers from [...]

American Medical Responses (AMR) is the largest private ambulance service in North America. Responding to more than 8,600 requests for service per day and with a staff of 17,000, AMR serves 2,100 communities in 38 states. It is also one of the first organizations Dr. Williams worked with as a paramedic back in Springfield, MA. [...]

More than a 100 people convened in Austin, TX at the Austin Convention Center for Wave 2011. Sponsored by ESO Solutions, a technology company developing solutions for emergency medical services organizations, Wave 2011 is a 2-day conference produced for its clients. It brings industry leaders and ESO’s deep pool of talented staff together to provide [...]

For the last few weeks, I have been testing an experiential exercise to quickly train large groups to use rapid cycle, small tests of change (i.e., PDSA cycles). The exercise involves teams learning through testing how to assemble a toy Mr. Potato Head. I modified the exercise after working with with Dr. Eric Dickson on the [...]

Being a household with small kids, this weekend has been filled with Halloween events. Nate’s preschool had its annual party, which is great for the little ones and Ella’s elementary school produced another fantastic Highland Park Elementary HOOT Carnival. The HOOT is produced by the PTA and raised $40,000 last year for the school. This weekend also [...]