Health Care Reform & High Frequency Utilizers
As the health care debate continues, political pundits, as well as hacks, talk in sound bites about insurance reform without understanding many of the challenges that face the system and add to its cost. Imagine if the discussion was about solutions to real problems instead of hot button, polarizing topics. What if we were truly
NYT Magazine: Making Health Care Better
On the Sunday morning following the House’s vote on health care reform, the New York Times Magazine has an excellent article by David Leonhardt about Brent James, MD and Intermountain Healthcare (Utah and Idaho) and their efforts to reduce costs, control variation in care, and improve outcomes using process improvement. Read the article here.
Preventable Complication in 90 days & Your Care is Free
Image: Lisa Jarvis I recently returned from the Pinnacle EMS Forum, which is the leading conference for leaders of prehospital emergency medical transport services (i.e., paramedics). The keynote speaker was my friend Robert Lloyd, PhD, executive director of performance improvement for the Institute for Healthcare Improvement. Dr. Lloyd led fantastic plenary and breakout sessions presenting
Southwest Airlines Proactive Communications
Dave Williams, truesimple consulting Image: Creative Commons License by jsmjr Ding! “Flight Attendants take your seats,” came the announcement from the cockpit. As one who flies quite a bit, this is nothing unusual – maybe some unexpected turbulence. Maybe not! The flight attendant in the front reached into an overhead compartment, grabbed an oxygen cylinder,
Sustainable (Green) Organizations
Earlier this year, a floating piece of ice the size of Connecticut began to fracture along the continent of Antarctica. Scientists blame global warming as the cause. While the impact of our day-to-day influence on the warming of the earth is debated, there’s no question choices we make are wasteful or hurtful to the Earth.

