Best Practices

NYT Magazine: Making Health Care Better

Posted by on November 8, 2009 at 6:25 pm

On the Sunday morning following the House’s vote on health care reform, the New York Times Magazine has an excellent article by David Leonhardt about Brent James, MD and Intermountain Healthcare (Utah and Idaho) and their efforts to reduce costs, control variation in care, and improve outcomes using process improvement. Read the article here.

Preventable Complication in 90 days & Your Care is Free

Posted by on August 8, 2009 at 4:51 pm

Image: Lisa Jarvis I recently returned from the Pinnacle EMS Forum, which is the leading conference for leaders of prehospital emergency medical transport services (i.e., paramedics). The keynote speaker was my friend Robert Lloyd, PhD, executive director of performance improvement for the Institute for Healthcare Improvement. Dr. Lloyd led fantastic plenary and breakout sessions presenting [...]

Southwest Airlines Proactive Communications

Posted by on July 24, 2009 at 10:31 am

Dave Williams, truesimple consulting Image: Creative Commons License by jsmjr Ding! “Flight Attendants take your seats,” came the announcement from the cockpit. As one who flies quite a bit, this is nothing unusual – maybe some unexpected turbulence. Maybe not! The flight attendant in the front reached into an overhead compartment, grabbed an oxygen cylinder, [...]

Sustainable (Green) Organizations

Posted by on October 29, 2008 at 9:14 am

Earlier this year, a floating piece of ice the size of Connecticut began to fracture along the continent of Antarctica. Scientists blame global warming as the cause. While the impact of our day-to-day influence on the warming of the earth is debated, there’s no question choices we make are wasteful or hurtful to the Earth. [...]