In The News

Google, Inc Studies Attributes of Their Best Leaders

Posted by on March 14, 2011 at 1:14 pm

Have you ever wondered what were the attributes of the best leaders? Statisticians at Google, Inc did as well. Enter “Project Oxygen”. So, the masters of data poured over multiple sources of information providing insight into the success factors within their organization and conducted hundreds of interviews. The results are eight rules and three pitfalls [...]

Measure Hunting: Breaching Barriers of Patient-Friendly Design

Posted by on December 30, 2010 at 5:58 pm

Today I received a copy of EMS World (formally Emergency Medical Services magazine). On pages 108 and 109 is a great article by John Erich, Associate Editor entitled Measure Hunting: Breaching Barriers of Patient-Friendly Design. John sat in on a talk I did at the 2010 Pinnacle EMS Forum sharing the results of my doctoral [...]

The Stout Archives for EMS

Posted by on December 30, 2010 at 5:34 pm

As an undergraduate student studying emergency health services (EHS) management, I was exposed to the work of EMS consultant Jack Stout and a series of articles he authored in the Journal of Emergency Medical Services (JEMS) in the 1980s and 90s. Mr. Stout has long been retired and I sadly have never met him, but [...]

Social Media in Public Safety

Posted by on November 25, 2010 at 4:38 pm

In December of 2009, I posted here about the emergence of social media in health care. I specifically highlighted hospital CEO and blogger Paul Levy and his Running a Hospital blog as he posted updates from the annual Institute for Healthcare Improvement Forum. Recently, I was interviewed by the Saybrook University Forum about social media in public [...]

New article in Canada’s Qmentum Quarterly

Posted by on August 1, 2010 at 9:02 pm

Qmentum Quarterly: Quality in Health Care is new publication produced by Accreditation Canada. This month’s issue (July 2010) is focused on Emergency Health Services in Canada, including pre-hospital and in-hospital care. I contributed a piece called “Enhancing Organizational Performance Through Process Improvement” (pp. 18-20). Using an ST Myocardial Infarction (STEMI) cases as an example of [...]