Google, Inc Studies Attributes of Their Best Leaders
Have you ever wondered what were the attributes of the best leaders? Statisticians at Google, Inc did as well. Enter “Project Oxygen”. So, the masters of data poured over multiple sources of information providing insight into the success factors within their organization and conducted hundreds of interviews. The results are eight rules and three pitfalls
Measure Hunting: Breaching Barriers of Patient-Friendly Design
Today I received a copy of EMS World (formally Emergency Medical Services magazine). On pages 108 and 109 is a great article by John Erich, Associate Editor entitled Measure Hunting: Breaching Barriers of Patient-Friendly Design. John sat in on a talk I did at the 2010 Pinnacle EMS Forum sharing the results of my doctoral
The Stout Archives for EMS
As an undergraduate student studying emergency health services (EHS) management, I was exposed to the work of EMS consultant Jack Stout and a series of articles he authored in the Journal of Emergency Medical Services (JEMS) in the 1980s and 90s. Mr. Stout has long been retired and I sadly have never met him, but
Social Media in Public Safety
In December of 2009, I posted here about the emergence of social media in health care. I specifically highlighted hospital CEO and blogger Paul Levy and his Running a Hospital blog as he posted updates from the annual Institute for Healthcare Improvement Forum. Recently, I was interviewed by the Saybrook University Forum about social media in public
New article in Canada’s Qmentum Quarterly
Qmentum Quarterly: Quality in Health Care is new publication produced by Accreditation Canada. This month’s issue (July 2010) is focused on Emergency Health Services in Canada, including pre-hospital and in-hospital care. I contributed a piece called “Enhancing Organizational Performance Through Process Improvement” (pp. 18-20). Using an ST Myocardial Infarction (STEMI) cases as an example of
