Leadership

Gallup CEO – The Next Evolution of Leadership

Posted by David M. Williams on November 12, 2009 at 5:21 pm

In an interview for the Gallup Management Journal, Jim Clifton, Chairman and CEO of Gallup, predicts the end of the Deming, Six Sigma, process improvement era. He describes process improvement as one of the big evolutions of leadership, but that it has reached its plateau as organizations have maximized efficiencies and have run out of [...]

It’s Our Job

Posted by David M. Williams on May 2, 2009 at 10:27 pm

david m. williams (n.d.) on my iphone. As a power traveler, I fly a lot. Based in Texas, I often default to Southwest Airlines as my primary partner in air transportation. There are a lot of reasons to love Southwest: on time performance, short turn times, consistent service, great employees, and no nonsense policies.  On many [...]