Process Improvement

New article in Canada’s Qmentum Quarterly

Posted by David M. Williams on August 1, 2010 at 9:02 pm

Qmentum Quarterly: Quality in Health Care is new publication produced by Accreditation Canada. This month’s issue (July 2010) is focused on Emergency Health Services in Canada, including pre-hospital and in-hospital care. I contributed a piece called “Enhancing Organizational Performance Through Process Improvement” (pp. 18-20). Using an ST Myocardial Infarction (STEMI) cases as an example of [...]

Ad Agency Uses Process Improvement to Wow Clients Like Kodak

Posted by David M. Williams on May 9, 2010 at 8:36 pm

I’ve been catching up on my reading and am sifting through a stack of magazines on my office shelf. In the March 2010 issue of Fast Company is a great article about an ad agency based in Rochester, NY – Partners + Napier – that applied process improvement to their business and realized amazing results. [...]

Making the Improvement Journey More Accessible

Posted by David M. Williams on December 6, 2009 at 3:09 pm

This morning’s Faculty/Staff Mindwalk at the 21st Annual National Forum on Quality Improvement in Health Care, included an introduction of the IHI Improvement Map by Maureen Bisognano, Executuve VP and COO at IHI. The map is a free online resource for hospitals to sift through the best available knowledge on key process improvements to enhance [...]

Gallup CEO – The Next Evolution of Leadership

Posted by David M. Williams on November 12, 2009 at 5:21 pm

In an interview for the Gallup Management Journal, Jim Clifton, Chairman and CEO of Gallup, predicts the end of the Deming, Six Sigma, process improvement era. He describes process improvement as one of the big evolutions of leadership, but that it has reached its plateau as organizations have maximized efficiencies and have run out of [...]

NYT Magazine: Making Health Care Better

Posted by David M. Williams on November 8, 2009 at 6:25 pm

On the Sunday morning following the House’s vote on health care reform, the New York Times Magazine has an excellent article by David Leonhardt about Brent James, MD and Intermountain Healthcare (Utah and Idaho) and their efforts to reduce costs, control variation in care, and improve outcomes using process improvement. Read the article here.