What we do…
Improvement Advising
Our approach blends your frontline experience and knowledge with our expertise in process and learning-in-action for improvement. Our aim is to use objective information to drive tests of change that result in learning and improvement. We focus on appreciating systems, understanding variation in performance, applied learning, and emphasizing the role of human behavior. Our process is collaborative and includes:
- Understanding your aim
- Studying best practices
- Observing current activities
- Creating measures
- Brainstorming ideas
- Testing changes
- Spreading improvements
The result of each engagement is measurable improvement, client development, and sustainable results.
Organization Development
Organizations frequently require additional activities that support improvement including coaching, facilitation, strategic planning, staff retreats, and group events. We work with you to define your aims and then develop and support the activities to achieve them.
Learning & Development
Effective learning is essential to organizational success. We provide targeted and customizable learning programming delivered in traditional, face-to-face sessions or online.
Research
Understanding your organization, market, and customers is a challenge. We have experience conducting qualitative surveys, interviews, and focus groups as a method for collecting rich data to support knowledge building.
Speaking Engagements
Need a speaker for trade association meetings, corporate events, professional groups, and national conferences. Dr. Williams frequently presents and facilitates to small to large audiences. Contact us to learn about opportunities to have him speak to your group, meeting, or conference.